For payments we accept the following:
Bank Transfer on Request and Deposits
Major Foreign Currency (1.5% Surcharge)
Credit/Debit Card (3% Surcharge and payee must be staying in Khao Lak either before or after a trip on MV Oktavia
We are committed to giving everyone a great deal and that even comes to when cancelling a trip. If a trip is cancelled by us at any pont the customer will get a 100% refund and we will endeavour to get you booked on to another boat of the same quality and set up or a later date with us the same season.
If the customer cancels 90-8 days before there will be no refund of deposit (25%). Or the customer can opt to transfer 100% to a future date in that season (subject to availability).
If the customer cancels seven days or less before departure it will be 100% of the cost cancellation fee. Or the customer can opt to transfer 75% of their booking to a future date that season.
However, certain situations occur and we don't want to take your money from you and you not receive something in return. Your places ARE transferrable so if you know of anyone willing to take your place get in contact with them.
For any and all cancellations we will take on a case by case situation.